Illustration of counter hearing loop
hearing loop

Hearing Loo‍‍‍p Hub

What is a Loop?

‍‍‍15% of the world’s adult population experience some degree of hearing loss.* A hearing loop is an assistive listening technology that is used by people wearing a hearing device.

A hearing device, for example a hearing aid, amplifies all sounds.

In noisy environments this can make it difficult for those living with hearing loss to distinguish the speech, music or conversation that they are trying to hear. Hearing loops improve communication by enabling the user to hear the sound source directly by cutting out background noise.

Speech is picked up by the microphone, converted to a magnetic signal by the amplifier and transmitted via the loop aerial. The magnetic signal is then picked up by the telecoil within the hearing aid and turned into clear speech. Clever stuff!

When signs indicate that a loop system is installed, all the user needs to do is turn their hearing device to the ‘T’ position and they will be able to hear with clarity.

Watch our short film to demonstrate why a hearing loop is necessary in noisy situations.

How does a hearing loop work?

Where can hearing loops be used?

Contacta Counter Hearing Loop in Asda Supermarket

There are multiple types of hearing loop systems. Counter hearing loops are used for one to one communication in many environments such as bank counters, ticket offices and supermarket check outs.  Systems are also available for use in large areas such as theatres, class rooms or places of worship, as well as domestic loop systems for use in the home.

Contacta offers a variety of powerful and discreet solutions, both fixed and portable. All of them are simple to install and easily recognisable.

Do I need a portable loop or a fixed loop?

Fixed loops are the pe‍‍‍rfect solution for a setting where one to one communication takes place regularly, giving the highest quality listening experience for the hearing aid wearer. A portable loop can be moved between rooms as required and is used in small rooms where conversation between two people takes place. It is important to make sure a portable loop is charged at all times so that it can be used when requested.

Is a fixed counter loop always on?

Yes. Our fixed loops are always ready to use. Our unique amplifiers are extremely energy efficient, w‍‍‍ith an automatic standby mode, saving up to 80% during quiet periods.

Hearing Link Charity Logo

‍‍‍One of the charities that we work closely with is Hearing Link. They are a leading UK charity for people with hearing loss, their families and friends.

They aim to help people adjust to the practical and emotional challenges that hearing loss can bring – offering shared experiences, practical support and guidance, in order for them to reconnect with loved ones and face the future with confidence.

The Let’s Loop campaigns that Hearing Link run are pivotal in raising awareness about the benefits that hearing loops can bring and help encourage those with hearing loss to speak up about the need for solutions that make their lives easier.

For more information, please visit

Contacta counter hearing loop at Ightham Mote National Trust property

*WHO estimation for 2011.


‍‍‍What is a Loop?

Frequently Asked‍‍‍ Questions

‍‍‍Hearing Link Charity

Ightham Mote, Kent National Trust

See our range of hearing loops

Download Catalogue | +44 (0)1732 223900

Why are hearing loops necessary?

A hearing device amplifies each and every ‍‍‍sound, which means it can be difficult for the user to hear a specific one. A hearing loop provides a direct link to the sound source, for example a television, so they can clearly hear what they are trying to hear.

How do people know if there is a hea‍‍‍ring loop installed?

As hearing loops are usually out of sight it is important to make people aware that a hearing loop is available. Signs should be clearly placed wherever there is a hearing loop installed.

Will the hearing loop interfere with any other equipment?

With mod‍‍‍ern technology it is rare that there is any interference. Some older power units and lighting systems can very occasionally cause a low-pitched buzzing sound in hearing aids when the loop operation (T-Coil setting) is selected.

How can I tell if a hearing loop is working?

If you do not wear a hea‍‍‍ring aid you will need a hearing loop listener to listen to the hearing loop. Additionally, a number of our sophisticated systems include other indicators, e.g. lights, that will show your staff that the system is fully functioning.

What maintenance is required?

It is important to regularly check that the hearing loop is working, so that the customer can always benefit from using it. We recommend a visit once a year by an engineer to make sure everything is in full working order. If you are UK based, we have our own fleet of engineers countrywide who can maintain your system, offering peace of mind that your investment is protected.

The benefits of hearing loops

Using a hearing loop improves communication by making it easier for everybody to converse. It gives customers using hearing devices an ex‍‍‍cellent experience, encouraging them to return and building brand loyalty. The loop also makes it easier for staff to communicate, so they can provide a more efficient service.

Talk to us now

Telephone: +44 (0)17‍‍‍32 223900

Email: [email protected]      

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